We understand that sometimes things can be wrong and you may need to returns items to us.
Your legal rights: When you buy goods from a business, in law you have a number of rights as a consumer. These include the right to claim a refund, replacement, repair and/or compensation where the goods are faulty or misdescribed.
Our policy: In addition to your legal rights, we also allow you to return goods if you simply change your mind within 14 days of purchase and the unused goods are returned to us with the original till receipt, the original packaging with all original documentation included, undamaged and in a re-saleable condition.
Items must not have been altered in anyway from the supplied condition.
All returned items will be inspected and as long as the above conditions are met we will offer you an exchange or a credit note., however if items do not meet the above conditions items cannot be returned unless faulty.
Special Ordered Goods which are personalised or have been ordered from suppliers specially for your requirements cannot be returned unless faulty. You will be notified if the item you are enquiring about is a Special Ordered Goods upon your initial enquiry.
Faulty items must be returned to us and we will forward to our suppliers for investigation and either a replacement or refund.
Any refunds to credit or debit cards can take between 5-10 working days to process and appear in your account.